Call your own front desk the way a guest, a visitor, or a new client would, at the hours we call. Log what happened below and the page returns your Response Score out of 100, on the same card and the same slots as every property we have scored. Nothing here is recorded or stored until you ask for the report.
Hotels: lunch hour · after the desk closes · late night · a weekend morning, plus one inquiry through your own website and one late-night booking attempt. Voicemail once at most; never record a call.
Bands: strong 85 and up · solid 70–84 · uneven 55–69 · exposed under 55. Same scale as every private card we send.
We call four times at the hours you are hardest to reach, send one inquiry through your site, and send you the private card: what happened, timestamped, and one recommendation. No charge, no pitch on the card.
Every call we make is a person with a true question, under three minutes, never recorded. California requires everyone's consent to record a call; we don't. Your self-audit stays in your browser until you press the button above.